• Full Time (allows remote)
  • Warren, MI
  • Experience: 1 - 3 Year

We are looking for a dynamic and positive individual to join our Service Department. Customer Service Representative 1 reports to the Global Service Manager. The representative will be responsible for maintaining the elevated level of service outlined in our training matrix and onboarding program. This person will be expected to help customers with questions, ordering, and give information regarding their account and products we offer. This position is eligible as a remote position but is subject to change due to business need or decision. The role has a required shift availability from 8:30am-5:30 pm EST, Monday-Friday. This department has room for growth based on performance and meeting tier criteria.

Job Description/Responsibilities

  • Process customer orders received by phone, computer or fax.
  • Respond to internal and external customer questions and issues.
  • Develop and maintain customer data base.
  • Process customer returns and exchanges.
  • Assist Global Service Manager with various projects.
  • Upsell or cross sell CPI products.
  • Use the call path philosophy.
  • Maintain working knowledge of all company products, services, and promotions.


  • High School Diploma or GED
  • Demonstrate positive results in the Customer Service role
  • Demonstration of high-level communication and people skills
  • Offer a can-do cheerful outlook
  • Practice respectful verbal and electronic communication to co-workers and Management

We offer a competitive compensation package with excellent benefits. Previous experience will be taken into consideration in determining starting pay.

Benefits Include:

  • BCBS/BCN Health Insurance (PPO or HMO)
  • Delta Dental
  • VSP Vision
  • 401K
  • Life/AD&D insurance
  • Long-term disability
  • 8 paid holidays
  • 5 personal days after 90 days
  • 1 week of vacation in your first anniversary year
  • 2 weeks of vacation in your second anniversary year

College Park Industries is an Equal Opportunity Employer

Application Deadline: May 31, 2023

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I hereby affirm that the information provided on this application (and accompanying resume if any) is true and complete. I also agree that any false information, misrepresentations, or omissions may disqualify me from further consideration for employment and may result in discipline or dismissal if discovered at a later date.

I also understand that if I have a protected disability that affects my ability to do the job I seek, I may ask College Park Industries or Liberating Technologies Inc. to attempt to make a reasonable accommodation for it. I must make my request in writing to the Human Resource department as soon as possible.

I understand that all employees of College Park and Liberating Technologies, Inc. are employed “at-will,” which is defined as on an indefinite basis and are subject to termination at any time, with or without prior notice, discipline or warning, for any reason. No person other than the Board of Directors has authority to offer employment for any specified period or to make any contract contrary to the foregoing. Moreover, no such agreement by the Board of Directors will be enforceable unless it is in writing, pertains specifically to me, and is signed by the Board of Directors.